support.agi32.comSupport : Lighting Analysts Inc

Lighting Analysts Inc Welcome Login Sign up Home Solutions Forums How can we help you today? Enter your search term here... Search Login or Signup to submit a new ticket Check ticket status Knowledge base Lighting Analysts General Public Support 9 Welcome to our new Helpdesk! How to send your license logs to LAI Support Policy Submitting a Support Ticket Using Your Customer Account to Download, Purchase, and Manage Lighting Analysts Products See all 9 articles Learning Resources 1 Links to Online Learning Resources Technical Documents 3 CIE 171:2006 a Software Validation Test Case UGR Tables - Uncorrected versus Corrected Values Weather Database Careers 0 Our E-Store Experience 2 Automated Recurring Billing (ARB) Sales - FAQ Licensing & Installation Instructions 2 Accessing Installation ID. About Licaso Landing Zone Known Issues 3 Software loses installation key (no longer maintains a valid license) Unable to connect to license server No licenses available when no one is using the program About Subscription (sales information) 9 Subscription Licensing New License Subscription Prices Single User -vs- Multi-User Licenses Subscription Renewal - FAQ Network Licensing - Changes FAQ See all 9 articles Subscription Procedures 9 Activate your Subscription Remote Deployment Instructions Activate Trial Inactive Mode Activate/Renew Hardware Key See all 9 articles Legacy Licensing Information (G2) 6 Legacy SupportPlus Maintenance Costs Single User License Installation and Deactivation (legacy) Network License Installation Instructions (legacy) Simple Sharing (legacy) Network License Checkout (legacy) See all 6 articles Educational Use 2 How to get an EDU license EDU Student Subscription Instructions AGi32 Tips,Tricks, Procedures and Best Practices 18 Importing existing luminaire definitions into a new file How to reset/delete all of the AGi32 settings stored in the registry Computer Hardware Recommendations for AGi32 AGi32 System Requirements Roadway Standard Configuration Tool See all 18 articles Release Notes 4 Current and Previous Releases AGi32 Release History AGi32 Version Comparison AGi32 File Compatibility Known Issues 20 AGi32 Printing Error: "Unable to load print dialog due to printer error." Text in dialogs does not look correct, may appear overlapped or cut-off RTE 35601 - Element not found - when attempting to access Page Builder LEAD Error: General Failure occurs when attempting to access Textures dialog Render image remains on the screen See all 20 articles Luminaires, Photometry 6 Why doesn't AGi32 accept my photometric file when other software does? Why do some luminaires have Coefficients of Utilizations (CU) values greater than 1.0 (or 100%)? Why can't BUG Rating be calculated for certain photometric files? Luminaire Mounting Height in AGi32 Type A, Type B and Type C photometry See all 6 articles Calculations and Results 5 Photopic, Mesopic and Scotopic: Definitions and Relevance to Lighting Calculations Transmission of light through water Computing PPFD factors from SPD data Info: Color and Reflectance Adding Schedules to AGi32 Rendering 2 How do I show lamp spectral effects (color, CCT) in AGi32? Applying Color Output to Defined Luminaires SketchUp Extension 3 About the SketchUp Export to AGi32 Extension Installing the AGi32 SketchUp Extension Using the AGi32 SketchUp Extension Legacy Tutorials 5 Building a More Complex Model (formerly titled Auditorium) Room Estimator Roadway Optimizer Roadway Calculations Sample Files for AGi32 v18 CAD Import/Export 7 Importing 2D DWG files into AGi32 AGi32 CAD Import does not fully support curve fitted polylines Importing 3D DWG files into AGi32 Check your DWG Import for Issues Prepare an Autocad File for AGi32 Import See all 7 articles ElumTools About ElumTools 4 Does ElumTools work with all versions and flavors of Revit? ElumTools System Requirements Version Compatibility (downgrade information) Lighting in ElumTools vs. Lighting in Revit. Licensing, Installation 4 Error 1723. There is a Problem with this Windows Installer package. Installer requires previous versions of ElumTools to be Uninstalled. Network License Conflict with Korean Version of MS-Office Security: Signed File or Add-In Getting Started 0 Project Preparation 5 Does ElumTools work with linked models? Why do I need to enable volume computations in Revit? Does this affect Revit performance? How to Remove ElumTools from a Project File Writing of Entities of this Schema is not allowed to the current add-in. How to hide the ElumTools calculation points in project views by default. Luminaires, Photometry 7 How can I assign a photometric file to a generic/non-photometric family? Where can I find the guidelines to properly create Fixture Families? Why are two photometric files loaded in Photometric Toolbox? Adapting an IES file for different luminaire configurations. Constructing a Luminaire Family with Orient and Tilt functionality. See all 7 articles Materials 6 How to Assign Materials in Revit How does ElumTools derive the reflectance from the Revit material? Why does ElumTools not use the reflectance from the Appearance tab? Tips for Mapping Materials with Linked Models Single vs. Double Sided Surfaces See all 6 articles Calc Points, Results, Scheduling 12 Language options in ElumTools How to Set and Schedule Points in Range Manually Planar Face Calculation Points disappear after placement. ElumTools reports all UGR points as 10 on a given grid. AutoCAD/DWG do not support displaying calculation points. See all 12 articles Calculations 7 Why does ElumTools indicate that there are no valid fixtures in the Room/Space? Can I remove (mask) calculation points from the calculation grid? Why are calculation points not visible until I calculate? Excluding unwanted elements from the calculation. Why are the results in ElumTools and AGi32 different? See all 7 articles Calculation Viewer, Renderings 0 Layout Assistant 2 Invalid License Message When using Layout Assistant Unable to complete ceiling grid selection Daylighting 4 Daylight Troubleshooting Documenting Daylight Performance using "Points in Range" The Anatomy of a Daylight Calculation in ElumTools Appendix D - Daylighting Emergency (Egress) Lighting 0 Settings 4 How to use Filter by View Visibility Setting the default Illuminance units in ElumTools About default settings Managing Revit File Size Tips, Tricks, Best Practices 8 Why won’t certain elements show up in ElumTools rendering? Associate the ElumTools emergency parameter with a family parameter How to speed up ElumTools How to calculate multiple scenes or channels in ElumTools How to Create a Lighting Fixture Location Summary Schedule See all 8 articles Release History 21 ElumTools Release History 2021.3, 2020.6, 2019.12 2021.2, 2020.5, 2019.11 2020.4, 2019.10, 2018.15 2020.3, 2019.9, 2018.14 See all 21 articles Support (Info, Procedures, etc) 2 Accessing the ElumTools Calculation Files Sending your Revit model using eTransmit Known Issues - Legacy Versions 11 Planar Face calculation points error in Revit 2018 Bluebeam Revu 2017 Incompatibility ElumTools 7-Zip DLL conflict. Calculate Boundary commands do not detect host model elements. Why are items from the wrong phase (e.g. demoed elements) being included in the calculation? See all 11 articles Known Issues - Latest Version 9 Revit Material Libraries/Rendering is currently not supported error. Error during calculations: HeliosViewer has stopped working Correcting ElumTools Display Issues with High Resolution Monitors Revit print fails when attempting to plot ElumTools results. Revit Bug: Calculation Points Appear Clipped When Printed from Revit See all 9 articles New Revit User Tips 1 ElumTools needs Rooms/Spaces defined in Revit in order to place Calculation Points Photometric Toolbox Release History 3 Current and Previous Releases Photometric Toolbox Release History Photometric Toolbox Version Compatibility Luxiflux Web Tools Implementation Instructions 7 Overview Step 0 -- Trial...